Speakers Focused on Nationwide Public Safety, 5G, Infrastructure and Customer Care
Fort Worth, Texas, October 26, 2017 – CCA’s 2017 Annual Convention opened today with former governors Jeb Bush and Martin O’Malley, taking the stage in a keynote discussion that focused on the need for a nationwide public safety network and how carriers and states can work together. CCA is celebrating its 25th anniversary this week at the Fort Worth Convention Center, October 25-27.
Former governors Bush and O’Malley pointed out that a nationwide network is essential for the country’s national security, that the unused portion of spectrum is an economic opportunity and the importance for states to retain control. They noted that first responders want adaptable systems that can integrate with new technologies, which will allow emergency personnel to do their jobs and keep consumers safe.
They noted that the world is moving “at warped speed” and states need to ensure their networks are dynamic and can upgrade with new technology. While both former governors serve on the Rivada board of directors, they cautioned states not to give away valuable spectrum without doing an RFP and that there is a huge opportunity to invest in modern infrastructure – especially in rural areas.
In his first keynote address since being sworn-in, FCC Commissioner Brendan Carr discussed three key items for a 5G future: spectrum, infrastructure and workforce. He noted the need to spur investments and broadband deployment, which will create jobs. Carr reiterated the FCC’s goals to promote competition and reduce burdens by eliminating unnecessary paperwork. Commissioner Carr is particularly interested in wireless infrastructure reform and asked CCA members to provide input into streamlining unnecessary regulatory rules.
During her keynote address, Callie Field, EVP of customer care at T-Mobile, addressed the importance of building customer satisfaction and building deeper relationships by implementing simple, honest and effortless services that make it easy for the consumer to connect with their carrier.
“CCA’s 25th Anniversary keynote program is certainly one to remember,” said Steven K. Berry, president and CEO of CCA. “Former governors Bush and O’Malley shared many important points regarding the nationwide public safety network and the critical role states play in the decision making process. I am delighted Commissioner Carr chose CCA to deliver his inaugural remarks and appreciate his commitment to promoting competition and reducing regulatory burdens, and we look forward to working with him on these important initiatives.
“T-Mobile’s Callie Field drove home the importance of superior customer service to enhance the customer experience and reduce churn. CCA members care deeply about their customers and certainly understand the importance of connecting directly with their local communities,” continued Berry.
CCA is the nation’s leading association for competitive wireless providers and stakeholders across the United States. The licensed service area of CCA’s nearly 100 carrier members covers 95 percent of the nation. Visit http://www.ccamobile.org/
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